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Before contacting us please check the 'Help' section of this site to see if it contains the answer to your question.

When contacting eshophelp@imagine-publishing.co.uk please ensure that your query only relates to matter from imagineshop.co.uk.

Please always state you order id reference (the order ID number is provided at the top of your email receipt when you place an order via the eShop) and if referring to a product please state the full title of the product and issue number if relevant.

If you require assistance using a product (i.e loading a disc, help with a tutorial or disc missing from the magazine) please look for contact details accompanying the product for the relevant and specific help contacts.) The eShop help will not be able to assist you with technical knowledge of individual products.

Subscription Queries
Please DO NOT contact eshophelp@imagine-publishing.co.uk for queries relating to subscriptions please use these details;
imaginesubs@servicehelpline.co.uk
(UK) +44 (0) 0870 428 8350
(Non UK) +44 (0) 1795 592 869

Telephone Orders
The eShop does not hold information of your order if you purchased items via the telephone. If you ordered via the telephone, eShop Help will not be able to help. Please contact via telephone for assistance.

Postal
Imagine Publishing Ltd
Richmond House
33 Richmond Hill
Bournemouth
Dorset
BH2 6EZ

Telephone
+44 (0) 1202 586200

Email
eshophelp@imagine-publishing.co.uk